{"id":136876,"date":"2026-02-03T16:20:13","date_gmt":"2026-02-03T08:20:13","guid":{"rendered":"https:\/\/www.ioiotimes.com\/?p=136876"},"modified":"2026-02-03T21:46:22","modified_gmt":"2026-02-03T13:46:22","slug":"salesforce%e5%85%ac%e5%b8%832026%e5%b9%b4%e5%80%bc%e5%be%97%e9%97%9c%e6%b3%a8%e7%9a%84%e4%b8%89%e5%a4%a7ai%e8%b6%a8%e5%8b%a2","status":"publish","type":"post","link":"https:\/\/www.ioiotimes.com\/?p=136876","title":{"rendered":"Salesforce\u516c\u5e032026\u5e74\u503c\u5f97\u95dc\u6ce8\u7684\u4e09\u5927AI\u8da8\u52e2"},"content":{"rendered":"\n<p>\u5168\u7403&nbsp;AI CRM&nbsp;\u9818\u5c0e\u8005&nbsp;Salesforce&nbsp;\u767c\u5e03\u91dd\u5c0d&nbsp;2026&nbsp;\u5e74\u7684\u300cAI&nbsp;\u672a\u4f86\u8da8\u52e2\u9810\u6e2c\u300d\uff0c\u96a8\u8457\u4f01\u696d&nbsp;AI&nbsp;\u61c9\u7528\u5f9e\u55ae\u7d14\u7684\u6587\u672c\u751f\u6210\u8de8\u5165\u5be6\u969b\u884c\u52d5\uff0c2026&nbsp;\u5e74\u5c07\u662f\u300c\u4ee3\u7406\u5f0f\u4f01\u696d\uff08Agentic Enterprise\uff09\u300d\u5168\u9762\u843d\u5730\u7684\u95dc\u9375\u5e74\u3002\u5118\u7ba1&nbsp;Salesforce&nbsp;\u7814\u7a76\u986f\u793a&nbsp;CIO&nbsp;\u5c0d&nbsp;AI&nbsp;\u7684\u63a1\u7528\u7387\u98c6\u5347\u4e86&nbsp;282%\uff0c\u4f46\u300c\u6578\u64da\u4fe1\u4efb\u300d\u4ecd\u662f\u4f01\u696d\u64f4\u5c55\u81ea\u52d5\u5316\u7684\u6700\u5927\u6311\u6230<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.ioiotimes.com\/wordpress\/wp-content\/uploads\/2026\/02\/20260203_NEWS_1-64.jpg\" alt=\"\" class=\"wp-image-136877\" title=\"\" srcset=\"https:\/\/www.ioiotimes.com\/wordpress\/wp-content\/uploads\/2026\/02\/20260203_NEWS_1-64.jpg 1200w, https:\/\/www.ioiotimes.com\/wordpress\/wp-content\/uploads\/2026\/02\/20260203_NEWS_1-64-300x169.jpg 300w, https:\/\/www.ioiotimes.com\/wordpress\/wp-content\/uploads\/2026\/02\/20260203_NEWS_1-64-1024x576.jpg 1024w, https:\/\/www.ioiotimes.com\/wordpress\/wp-content\/uploads\/2026\/02\/20260203_NEWS_1-64-768x432.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Salesforce&nbsp;\u6574\u5408\u5167\u90e8\u5206\u6790\u8207\u5168\u7403\u5e02\u5834\u6578\u64da\uff0c\u6b78\u7d0d\u51fa&nbsp;2026&nbsp;\u5e74\u503c\u5f97\u4f01\u696d\u95dc\u6ce8\u7684\u4e09\u5927&nbsp;AI&nbsp;\u8da8\u52e2\uff1a<\/p>\n\n\n\n<p><strong>\u8da8\u52e2\u4e00\u3001\u00a0\u672a\u4f86\u662f\u300c\u591a\u4ee3\u7406\u4eba\u7cfb\u7d71\u300d\u3001AI\u300c\u5c0d\u7d50\u679c\u8ca0\u8cac\u300d\u7684\u6642\u4ee3<\/strong><\/p>\n\n\n\n<p>Salesforce&nbsp;\u9810\u6e2c\u672a\u4f86\u4f01\u696d\u7684&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u61c9\u7528\u81ea\u4e3b\u6027\u5c07\u5927\u5e45\u63d0\u9ad8\uff0c\u8fc5\u901f\u8f49\u5411\u300c\u7cbe\u5fc3\u7de8\u6392\u7684\u6578\u4f4d\u52de\u52d5\u529b\uff08Orchestrated Workforce\uff09\u300d\u6a21\u5f0f\uff0c\u4e26\u4e14&nbsp;AI&nbsp;\u5c07\u70ba\u5de5\u4f5c\u7d50\u679c\u8ca0\u8d77\u8cac\u4efb\u3002\u6240\u4ee5\u4f01\u696d\u9700\u8981\u5efa\u7acb\u591a\u500b&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u5171\u540c\u5354\u4f5c\u7684\u5718\u968a\uff0c\u4e26\u4e14&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u7684\u89d2\u8272\u5c07\u4e0d\u53ea\u662f\u55ae\u7d14\u63a5\u53d7\u6307\u4ee4\uff0c\u800c\u5fc5\u9808\u70ba\u5de5\u4f5c\u7d50\u679c\u8ca0\u8cac\u3002\u5982\u540c&nbsp;Slack&nbsp;\u4f5c\u70ba\u4f01\u696d\u7684\u4ee3\u7406\u5f0f\u5de5\u4f5c\u4f5c\u696d\u7cfb\u7d71&nbsp;(Agentic Work OS)\uff0c\u53ef\u4ee5\u5354\u52a9\u4eba\u985e\u8207\u591a\u500b&nbsp;AI&nbsp;\u5354\u4f5c\uff0c\u5167\u5efa\u5176\u4e2d\u7684&nbsp;Slackbot&nbsp;\u66f4\u5177\u5099\u4e86\u5728\u7cfb\u7d71\u4e2d\uff0c\u91dd\u5c0d\u4e0d\u540c\u4efb\u52d9\u81ea\u52d5\u8abf\u5ea6\u4e0d\u540c&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u7684\u80fd\u529b\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3000\u25cf <strong>\u5354\u4f5c\u53d6\u4ee3\u6e9d\u901a\u5b64\u5cf6<\/strong>\uff1a\u55ae\u4e00\u7684\u00a0AI\u00a0\u4ee3\u7406\u4eba\u5c07\u6210\u70ba\u6578\u4f4d\u5b64\u5cf6\uff0c\u96e3\u4ee5\u898f\u6a21\u5316\u61c9\u7528\u3002\u4ee3\u7406\u5f0f\u4f01\u696d\u771f\u6b63\u7684\u6210\u529f\u5728\u65bc\u5efa\u7acb\u4e00\u500b\u300c\u591a\u4ee3\u7406\u4eba\u7cfb\u7d71\u300d\uff0c\u7531\u4e3b\u8981\u7684\u300c\u6307\u63ee\u5b98\u4ee3\u7406\u4eba\uff08Orchestrator Agent\uff09\u300d\u6307\u63ee\u5176\u4ed6\u5c08\u696d\u4ee3\u7406\u4eba\uff0c\u57f7\u884c\u8de8\u90e8\u9580\u3001\u8de8\u7cfb\u7d71\u7684\u5354\u4f5c\u3002<\/li>\n\n\n\n<li>\u3000\u25cf <strong>\u6210\u679c\u5c0e\u5411<\/strong>\uff1a\u7121\u8ad6\u662f\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\u6216\u589e\u52a0\u92b7\u552e\u7ba1\u9053\uff0cAI\u00a0\u4ee3\u7406\u4eba\u5c07\u5177\u5099\u6df1\u5ea6\u7684\u7d44\u7e54\u610f\u8b58\uff0c\u4e3b\u52d5\u5b78\u7fd2\u5982\u4f55\u8abf\u5ea6\u4eba\u54e1\u3001\u6d41\u7a0b\u8207\u6578\u64da\u4f86\u9054\u6210\u696d\u52d9\u6210\u679c\u3002<\/li>\n\n\n\n<li>\u3000\u25cf <strong>\u4e8b\u4ef6\u9a45\u52d5<\/strong>\uff1a\u4ee3\u7406\u4eba\u5c07\u7372\u5f97\u81ea\u4e3b\u6b0a\uff0c\u57fa\u65bc\u7279\u5b9a\u4e8b\u4ef6\uff08\u5982\u5075\u6e2c\u5230\u6548\u80fd\u554f\u984c\uff09\u81ea\u52d5\u89f8\u767c\u5de5\u4f5c\uff0c\u4f8b\u5982\u81ea\u52d5\u6307\u793a\u958b\u767c\u4ee3\u7406\u4eba\u9032\u884c\u4fee\u5fa9\u8207\u6e2c\u8a66\uff0c\u800c\u7121\u9700\u4eba\u985e\u624b\u52d5\u63d0\u793a\u3002<\/li>\n\n\n\n<li>\u3000\u25cf <strong>\u4eba\u985e\u89d2\u8272\u7684\u8f49\u8b8a<\/strong>\uff1a\u4eba\u985e\u5c07\u8f49\u578b\u70ba\u9ad8\u968e\u76e3\u7763\u8005\uff0c\u5229\u7528\u00a0AI\u00a0\u53ef\u89c0\u6e2c\u6027\u5de5\u5177\u4f86\u8a2d\u5b9a\u8b77\u6b04\u3001\u78ba\u4fdd\u9053\u5fb7\u898f\u7bc4\uff0c\u4e26\u76e3\u7763\u6574\u500b\u6578\u4f4d\u5718\u968a\u7684\u7e3e\u6548\u3002<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>\u8da8\u52e2\u4e8c\u3001\u4fe1\u4efb\u5373\u54c1\u724c\uff1a<\/strong><strong>AI&nbsp;<\/strong><strong>\u9ad4\u9a57\u5c07\u6c7a\u5b9a\u4f01\u696d\u7af6\u722d\u529b<\/strong><strong><\/strong><\/p>\n\n\n\n<p>\u5230\u4e86&nbsp;2026&nbsp;\u5e74\uff0c\u54c1\u724c\u7684\u5b9a\u7fa9\u5c07\u4e0d\u518d\u53ea\u662f\u5546\u6a19\u6216\u53e3\u865f\uff0c\u800c\u662f\u53d6\u6c7a\u65bc&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u5982\u4f55\u4ee3\u8868\u4f01\u696d\u7684\u54c1\u724c\uff0c\u63d0\u4f9b\u4f7f\u7528\u8005\u826f\u597d\u7684\u4e92\u52d5\u9ad4\u9a57\u3002\u56e0\u6b64\u4f01\u696d\u9700\u8981\u57fa\u65bc\u6df1\u5ea6\u7684\u5ba2\u6236\u6578\u64da\uff0c\u6253\u9020\u771f\u6b63\u7406\u89e3\u5ba2\u6236\u7684&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\uff0c\u4f86\u63d0\u4f9b\u5ba2\u6236\u9ad8\u5ea6\u5ba2\u88fd\u5316\u7684\u6578\u4f4d\u4e92\u52d5\u3002\u4f8b\u5982&nbsp;Agentforce&nbsp;\u5e73\u53f0\u5373\u662f\u6df1\u5ea6\u6574\u5408&nbsp;CRM&nbsp;\u7cfb\u7d71\u4e2d\u7684\u5ba2\u6236\u6578\u64da\u53ca\u6d41\u66a2\u7684&nbsp;AI Agent&nbsp;\u529f\u80fd\uff0c\u5e6b\u52a9&nbsp;AI Agent&nbsp;\u57fa\u65bc\u5ba2\u6236\u8cc7\u6599\uff0c\u63d0\u4f9b\u5ba2\u88fd\u5316\u670d\u52d9\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3000\u25cf <strong>AI\u00a0\u662f\u7d42\u6975\u54c1\u724c\u5927\u4f7f<\/strong>\uff1a\u90a3\u4e9b\u80fd\u63d0\u4f9b\u8070\u660e\u3001\u500b\u4eba\u5316\u4e14\u6301\u7e8c\u9032\u5316\u7684\u00a0AI\u00a0\u4ee3\u7406\u4eba\uff0c\u5c07\u6210\u70ba\u4f01\u696d\u6700\u5f37\u7684\u8b77\u57ce\u6cb3<\/li>\n\n\n\n<li>\u3000\u25cf <strong>\u95dc\u4fc2\u667a\u5546\uff08Relational Intelligence\uff09<\/strong>\uff1a\u96a8\u8457\u6d88\u8cbb\u8005\u7fd2\u6163\u4e86\u9ad8\u5ea6\u500b\u4eba\u5316\u7684\u6578\u4f4d\u4e92\u52d5\uff0c\u4f01\u696d\u5c07\u6295\u8cc7\u65bc\u66f4\u6df1\u5c64\u7684\u95dc\u4fc2\u5efa\u7acb\u3002\u80fd\u5c07\u300c\u5efa\u7acb\u95dc\u4fc2\u300d\u7684\u80fd\u529b\u79fb\u690d\u5230\u00a0AI\u00a0\u4ee3\u7406\u9818\u57df\u7684\u4f01\u696d\uff0c\u5c07\u7372\u5f97\u5de8\u5927\u7684\u5148\u884c\u8005\u512a\u52e2\u3002<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>\u8da8\u52e2\u4e09\u3001<\/strong><strong>AI&nbsp;<\/strong><strong>\u5c07\u6210\u70ba\u4f01\u696d\u7684\u300c\u6578\u4f4d\u514d\u75ab\u7cfb\u7d71\u300d<\/strong><strong><\/strong><\/p>\n\n\n\n<p>\u4f01\u696d\u7684\u8cc7\u5b89\u8b70\u984c\u96a8\u8457&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u61c9\u7528\u8f49\u8b8a\uff0cAI&nbsp;\u5c07\u5fb9\u5e95\u6539\u8b8a\u7db2\u8def\u5b89\u5168\u7684\u653b\u9632\u6230\u3002Salesforce&nbsp;\u9810\u6e2c\uff0c\u8cc7\u5b89\u9632\u79a6\u5c07\u5f9e\u50b3\u7d71\u7684\u9632\u706b\u7246\uff0c\u8f49\u5411\u5177\u5099\u300c\u81ea\u7652\u80fd\u529b\uff08Self-healing\uff09\u300d\u7684\u4f01\u696d\u514d\u75ab\u7cfb\u7d71\u3002\u56e0\u6b64\u5177\u5099\u81ea\u52d5\u5075\u6e2c\u8207\u81ea\u52d5\u4fee\u5fa9\u7684&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\uff0c\u5c07\u6210\u70ba\u4f01\u696d\u8cc7\u5b89\u7684\u91cd\u8981\u9632\u7dda\u3002<\/p>\n\n\n\n<p>\u50cf\u662f&nbsp;Salesforce&nbsp;\u900f\u904e&nbsp;\u53ef\u4fe1\u8cf4\u7684&nbsp;AI&nbsp;\u57fa\u790e&nbsp;(Trusted AI Foundation)&nbsp;\u70ba\u4f01\u696d\u7684&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u5efa\u7acb\u7a69\u56fa\u7684\u8cc7\u5b89\u9632\u7dda\uff0c\u8b93&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u80fd\u5728\u5b89\u5168\u7684\u908a\u754c\uff08Trust Boundary\uff09\u5167\u904b\u4f5c\uff0c\u65e2\u80fd\u6df1\u5ea6\u8b80\u53d6\u4f01\u696d\u6578\u64da\u63d0\u4f9b\u7cbe\u6e96\u56de\u8986\uff0c\u4e5f\u80fd\u78ba\u4fdd&nbsp;AI&nbsp;\u4ee3\u7406\u4eba\u7684\u6bcf\u4e00\u9805\u64cd\u4f5c\u90fd\u7b26\u5408\u8cc7\u6599\u6cbb\u7406\u898f\u7bc4\uff0c\u771f\u6b63\u5be6\u73fe\u5b89\u5168\u3001\u53ef\u91cf\u7522\u7684&nbsp;AI&nbsp;\u751f\u7522\u529b\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3000\u25cf <strong>\u4e3b\u52d5\u5f0f\u7375\u6355<\/strong>\uff1aAI\u00a0\u5c07\u5354\u52a9\u8cc7\u5b89\u5718\u968a\u5f9e\u88ab\u52d5\u53cd\u61c9\u8f49\u70ba\u4e3b\u52d5\u9810\u6e2c\uff0c\u81ea\u52d5\u5316\u8655\u7406\u91cd\u8907\u6027\u4efb\u52d9\u4e26\u5373\u6642\u5075\u6e2c\u7570\u5e38\u3002<\/li>\n\n\n\n<li>\u3000\u25cf <strong>\u81ea\u52d5\u4fee\u5fa9<\/strong>\uff1a\u81ea\u4e3b\u5b89\u5168\u4ee3\u7406\u4eba\u5c07\u76e3\u63a7\u696d\u52d9\u6d41\u7a0b\u7684\u300c\u5065\u5eb7\u72c0\u6cc1\u300d\uff0c\u4e00\u65e6\u5075\u6e2c\u5230\u5a01\u8105\u504f\u96e2\u5e38\u614b\uff0c\u80fd\u5728\u6beb\u79d2\u5167\u81ea\u52d5\u9694\u96e2\u53d7\u611f\u67d3\u7684\u5de5\u4f5c\u6d41\u4e26\u4fee\u88dc\u6f0f\u6d1e\uff0c\u7121\u9700\u7b49\u5f85\u4eba\u985e\u6279\u51c6\u5373\u53ef\u963b\u65b7\u653b\u64ca\u3002<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Salesforce\u00a0\u81f4\u529b\u65bc\u900f\u904e\u53ef\u4fe1\u8cf4\u7684\u7d71\u4e00\u5e73\u53f0\uff0c\u5354\u52a9\u5168\u7403\u4f01\u696d\u7d44\u7e54\u6574\u5408\u4eba\u985e\u3001AI\u00a0\u4ee3\u7406\u4eba\u8207\u6578\u64da\uff0c\u52a0\u901f\u8f49\u578b\u70ba\u300c\u4ee3\u7406\u5f0f\u4f01\u696d\u300d\u3002\u79c9\u6301\u6df1\u8015\u5728\u5730\u7684\u627f\u8afe\uff0cSalesforce\u00a0\u53f0\u7063\u4ea6\u8fce\u4f86\u5d84\u65b0\u91cc\u7a0b\u7891\uff1a\u5373\u65e5\u8d77\u6b63\u5f0f\u66f4\u540d\u70ba\u300c\u53f0\u7063\u8cfd\u5bcc\u6642\u6709\u9650\u516c\u53f8\uff08Salesforce Taiwan Ltd.\uff09\u300d\uff0c\u4f4d\u65bc\u53f0\u5317\u00a0101\u00a0\u5927\u6a13\u7684\u65b0\u8fa6\u516c\u5ba4\u4ea6\u65bc\u4eca\u5e74\u6b63\u5f0f\u555f\u7528\u3002<\/p>\n\n\n\n<p>\u5c55\u671b\u672a\u4f86\uff0cSalesforce\u00a0\u5c07\u4ee5\u65b0\u64da\u9ede\u70ba\u6838\u5fc3\uff0c\u7d50\u5408\u5168\u7403\u524d\u77bb\u7684\u00a0AI\u00a0\u8da8\u52e2\u6d1e\u5bdf\u8207\u5f37\u5927\u7684\u5728\u5730\u5718\u968a\uff0c\u5168\u65b9\u4f4d\u5354\u52a9\u53f0\u7063\u4f01\u696d\u5728\u00a0AI\u00a0\u65b0\u6642\u4ee3\u4e2d\u6436\u4f54\u5148\u6a5f\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>\u3000\u3000\u3000<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-right has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">\ud83d\udfe6\u73fe\u5728\u5c31\u52a0\u5165&nbsp;ioioTIMES \u81c9\u66f8\u7c89\u7d72\u5718&nbsp;\u66f4\u591a\u4e92\u52d5\u3001\u66f4\u591a\u597d\u5eb7\u650f\u62b5\u52a0!!<br>\ud83d\udfe6<strong>\u6211\u5011\u6709<a href=\"https:\/\/today.line.me\/tw\/v2\/publisher\/103117\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">LINE TODAY<\/a>\u983b\u9053\u4e86\uff0c\u5feb\u4f86\u8ffd\u8e2a\u6211\u5011\u5427!!&#8211;\u6700\u65b0\u79d1\u6280\u65b0\u805e \u76e1\u5728\u4f60<\/strong>\u624b<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>\u5168\u7403&nbsp;AI CRM&#038;nbs<\/p>\n","protected":false},"author":3,"featured_media":136877,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[13],"tags":[35,7244,1534],"class_list":["post-136876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ai","tag-salesforce","tag-1534"],"_links":{"self":[{"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=\/wp\/v2\/posts\/136876"}],"collection":[{"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=136876"}],"version-history":[{"count":2,"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=\/wp\/v2\/posts\/136876\/revisions"}],"predecessor-version":[{"id":136904,"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=\/wp\/v2\/posts\/136876\/revisions\/136904"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=\/wp\/v2\/media\/136877"}],"wp:attachment":[{"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=136876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=136876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ioiotimes.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=136876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}